Reimbursement policy

Power Queen offers a 30-day money-back guarantee for merchandise purchased directly from Power Queen.fr. The product must not have been used and must be in good condition.

You can cancel your order by contacting us within 12 hours following its placement. We will process your order within 12 hours and mark it as unshipped. Special orders whose shipment has been delayed can also be canceled by notifying us before they are shipped.

Upon receipt of a product return or order cancellation request, we undertake to reimburse you within 1 to 2 working days. Noticed : For some orders, the refund may take up to 7 business days while the bank verifies the transaction.

Please note that we recommend returning the battery in its original Power Queen packaging to ensure safe shipping.

If the return is initiated by the consumer, the consumer is responsible for shipping costs. The specific costs will depend on the express shipping company you choose.

If, for reasons beyond our control, the goods received are damaged or incorrect, the consumer is not required to bear the shipping costs.

We will refuse a refund if the wrong item is returned to us or if the item is not returned.

To obtain a refund or for any additional questions, please do not hesitate to contact us by email: service.fr@ipowerqueen.com.

Return address

Recipient: Starrysea GmbH
Address :
Klosterkoppel 8
25485 Pinneberg
Postal code: 25485
City: Bilsen
State: Schleswig-Holstein
Country: Germany
Phone: 17722578595